Live Translation Services - How The System Works
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Live Translation Services over the phone, 24/7

Live Translation Services

Live Document Translation provides a top notch system where you can have your translations done fast and easy, on the phone. In just 4 easy steps you can have a professional translator on the phone explaining you the document you need to understand.

We have created a suite of videos to walk you through our live translation services platform and give you an overview on how the system works.

live document translation – how it works

If you need live translation services, there are a few steps you need to take:

  • register an account
  • schedule a call at the time you want and upload your document

Before the call, we will remind you about the call you have set-up by email, so you will be prepared.

At the time you have chosen, the LDT system will call you and the trans-interpreter and you’ll have answers to all your questions regarding your document.

Live Translation Services - How The System Works
How to use client interface

How to use client interface

This video will walk you through the whole client interface and explain what each tab in the menu means, and what you can do inside your account.

This is where you will find:

  • how to complete your profile
  • where to schedule a call
  • where to see upcoming calls
  • where is the call history
  • where to find the recording of the call if you asked for one and how to save it on your device
  • where you see your balance and where to upload money

Click the image to watch the video for a step by step guide into the client interface.

how to schedule a call

This video will show you how to schedule a call with a translator. The interface is rather intuitive and self explanatory, but you should watch the video just to be sure everything is set up correctly.

Some important settings you should pay attention to:

  • phone number
  • time zone
  • time of call
  • languages (language of the document and the language to translate it into)
  • time of call
  • if you want call recording or not
how to schedule a call
After a success call and how to reschedule a call

After a success call and how to reschedule a call

We have built Live Translation Services is a way that it’ll work every time you need it. Still, there may be issues out of our reach.

If a scheduled call was successful, you can see all details of the call in the completed calls tab (where you can also download the recording if you asked for one).

In some rare instances, the call might not be successfully for various reasons. It may happen that your phone or trans-interpreter phone was out of reach, or you just couldn’t answer the phone. What to do in this situation?

The video will explain you how to simply re-schedule the call, or how to contact us by live-chat so we could re-schedule the call for you.

Client balance reserved and pre-approved plan

This video explains how to

  • easily upload money into your account
  • where you can see your balance
  • what reserved balance means
  • use a pre-approved payment plan which allows you to stay on the phone with a translator for as long as you need it.

There are instances when you need to spend more time on the phone than your uploaded amount allows you to. In order to be able to continue the call, you’ll need to make use of the pre-approved plan. Watch the video for details.

Client balance reserved and pre-approved plan
If you need help or have questions, contact us by clicking the live chat button. We provide Live Translation Services, but also 24/7 live-chat support!