FAQ for trans-interpreters - Live Document Translation
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FAQ for trans-interpreters

 

1. General

 

What is a trans-interpreter and how do I become one?

A trans-interpreter is not a translator, nor an interpreter but a bit of both. Why? Because you will get in touch with the client on the phone. The client will upload a document he can’t understand along with his questions about it. If you accept the job, Live Document Translation will call you and the client and you’ll get to explain the document to the client, or answer his questions, or provide a translation summary, on the phone.

You can find more information about becoming a trans-interpreter here. We have also added a video on the page which explains everything.

How does this work?

The client will upload a short document or text, along with some questions regarding the document. He will select a date and time when he wants to be called.

The LDT system will call both client and trans-interpreter at the time the client has selected.

We have also added a video on this page which explains everything.

How much do you pay?

We are paying $ 0.45 per minute

 

2. Account

 

I’ve lost my login details

If you can’t find your login details, please use this form to have your details sent to you by email.

How do I register?

The registration is a 4 step process:
– Sign-up using this form
– Click the link in the email you’re received to verify your email address
– Complete your profile with your personal details and payment details
– Once you have completed your profile, a member of our staff will call you in order to verify if our system can reach your number. Upon successful call, your account will be activated.

How do I get my money?

We are paying at the beginning of the month for earnings gathered during previous month. At this time we can pay you by Paypal, Moneybookers or Payoneer.

How do I complete my profile?

Please login into your account and complete your profile by clicking the “Change Profile” link in the upper right area of your screen, please see here

complete-profile

 

 

3. Misc

 

I can’t find the answer to my question, what do I do?

If you have questions which aren’t listed here, please contact us by email at info@live-document-translation.com or click the live-chat button on this page, a member of our staff will get back to you asap.

I want to do written translation, how can I do that?

If you want to do written translation as well, please send us an email at info@live-document-translation.com and our recruitment team will then guide you.

How do I receive job notifications?

Once your account has been activated, you will receive all job notifications that match your language combination by email. Each email will contain details of the job, the time of call and a link to accept the job. If the time of call fits your schedule, go ahead the accept the job. At the time the client has specified, our system will call you and the client.

We are also working on a mobile app which will allow you to receive job notifications on any mobile device. We will send you an email when the app will be available.

Do I have to be online all the time?

No, you don’t have to be online all the time. As soon as your account has been activated, you will receive all job notifications by email.

 

Here are the answers to frequently asked questions by trans-interpreters.

If you don’t find the answer to your question, please send us an email or contact us by live-chat, a member of our staff will respond asap. If you already signed up for an account with us, please make sure you have the email address you used and / or the user-name at hand, we will need this in order to find your account.

This FAQ for trans-interpreters does not contain our terms and conditions, which can be found here.